We currently have a small Patient Participation Group. Our members are very proactive in helping us to improve the practice. The group meets both face to face and via a virtual discussion group.
Become a member of Patient Participation Group
The aim of the group is to help the practice to respond to the needs and wishes of patients and agree expectations of both patients and clinicians.
- Work to improve communication between the practice and its patients.
- Help in urging patients to take responsibility for their own health.
- Be instrumental in building a relationship between the practice and patients that breaks down barriers and shares information.
- Provide practical support and help to implement changes.
- Offer to the practice the time, experience and expertise of volunteers.
- Become involved in the wider network of city-wide Patient Participation Groups.
- Conduct surveys of patient opinions from time to time.
The group urgently needs more volunteer members in order to more widely represent the views of all patients in the practice. Contact our practice Manager Christina Rayner to join the group. If you are not able to physically come to the surgery you can still join in the virtual group if you are happy to share your email address
Patient Participation Group
We are encouraging patients to give their views about how the practice is doing. We would like to be able to find out the opinions of as many patients as possible and are asking if people would like to provide their email addresses so we can contact you by email every now and again to ask you a question or two on specific topics.
Are you interested in leaving your email details?
If you could complete and return this quick form (or provide your details over the phone to me) we will add your email address to a contact list.
Your contact details will only be used for this purpose and will be kept safely.
- The CQC inspector had requested a protocol for faxes received with patient identifiable data and how to protect patient confidentiality – done
- Clarification of practice opening times was sought – done
- A comment card left could not be actioned by inspection team as not enough detail so practice were asked to investigate further
- Clarification sought as to how much support we had received from the Business Manager from the CCG – 32 hours from January – April and is completed.
Response to complaint – reply correct, points covered and explained but filed in patient record
Clinical audits – felt to be more medicine management than to improve patient outcomes
Two reception staff not up to date with Child Protection trainingChristina fed back on some other surgery reports which can be obtained from the CQC website. She was particularly interested to read the report of Dr Cloak’s practice to see how they faired in comparison to us and also Balham Park Surgery – practice televised on ‘GPs Behind Closed Doors’Christina had received a very complimentary email from Kelly Wilson, Health Watch following her recent visit to the group. She also had sent a copy of the Healthwatch report for March 2016 which Christina agreed to copy for the group. Kelly encourages that we publish the minutes of meetings on the website.
- K is to encourage her friend P R to attend the group
- One who waited 3 days for appointment
- One who waited a week for appointment