This area of the website lists the current practice policies:
Zero Tolerance Campaign
Our practice has signed up to the NHS Zero Tolerance Campaign which makes verbal abuse, threat and physical violence to all NHS staff unacceptable. Any such behaviour from any patients may result in their removal from our practice list.
Comments, Complaints and Suggestions
We aim to offer a friendly, personal, comprehensive and high standard of family health care to all our patients. We always welcome your feedback and value your comments and suggestions. Please get in touch via our online form or by telephone and let us know your thoughts. We endeavour to listen to your comments and act appropriately on the constructive feedback to deliver the best for you and your family.
This GP Practice, as the data controller may collect personal information from visitors to this site. This will not include any information that can be used to identify any individual. This information is used only to respond to enquiries, monitor site usage and to enhance the use of certain technologies – such as activity based information. Cookies and logging of IP addresses are used to enable the GP Practice to monitor site traffic and repeat visitor statistics. The GP Practice will at all times comply with the requirements of the Data Protection Act 1998.
We aim to provide you with the best quality care available. Our charter is a statement of what you can expect from the practice and what we feel we should expect from you in return.
- Has a right to see a GP (this does not need to be their named GP) at the surgery during surgery hours. If an appointment is not available, the next routine appointment will be offered as long as the delay will not result in a risk to health.
- Will be asked to return at the end of the surgery to see the first doctor available if there are no routine appointments and they feel unable to wait.
- Should have access to a telephone number where a GP can be reached when the surgery is closed.
- Should have a home visit, if considered necessary by the GP.
- If temporarily away from home must receive treatment if it is considered to be required immediately, though the GP is not bound to accept them as a temporary resident.
- Is required to give consent before being examined or treated. However, a visit to the GP is considered to constitute consent.
- Is entitled to a chaperone during intimate examinations.
- Is not bound legally to accept treatment. However, a doctor can give essential treatment if the patient is temporarily incapable of understanding or consenting to treatment as per the Adults with Incapacity Act.
- May refuse to be examined when a medical student is present.
- Is entitled to a full and truthful answer to questions about their treatment unless the answers would result in anxiety, which may injure the person’s health.
- Has the right to complain about their GP if he/she has not followed the terms of service or behaves in an unprofessional or unethical way. The patient should then be kept informed about how the complaint is being dealt with and told of the outcome.
- Has the right to see medical reports requested by insurance companies or employers before they are sent. However, a GP may withhold them if access may cause harm to the patient or if they contain information regarding a third party.
- Has the right to confidentiality.
With These Rights Come Responsibilities:
- We ask that you attend your appointments at the arranged time. If you cannot attend please inform the surgery immediately.
- One 12 minute appointment is for one person only. Please make additional appointments if more than one person needs to be seen.
- Patients are responsible for their own health and the health of their children and should co-operate with the practice in endeavoring to keep themselves healthy.
- We ask that requests for help or advice for non-urgent matters be made during surgery hours.
- Home visits should only be requested for patients who are seriously ill. It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery.
- Patients should understand that home visits are made at the doctor’s discretion.
- Many problems can be solved by advice alone therefore patients should not always expect a prescription at every consultation.
- We ask that patients treat the doctors and staff with consideration and courtesy.
- Patients must inform the practice staff of any change in their circumstances, such as change of surname, address or telephone number, even if it is ex-directory.